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LostGrain Labs

Legal

Terms of Service

The terms and conditions governing your use of our website, account, and purchases.

Template — review before launch. These terms are a working scaffold provided for convenience only. They are not legal advice and must be reviewed and finalized by a qualified legal professional, with every placeholder field completed, before they are published or relied upon.

Effective date: {{PLACEHOLDER: EFFECTIVE_DATE}} · Last updated: {{PLACEHOLDER: LAST_UPDATED}}

These Terms of Service ("Terms") govern your access to and use of the LostGrain Labswebsite and services (the "Site"), operated by {{PLACEHOLDER: LEGAL_ENTITY_NAME}} of {{PLACEHOLDER: REGISTERED_ADDRESS}}. By accessing or using the Site, creating an account, or placing an order or enquiry, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Eligibility & Accounts

You must be at least 18 years of age, or the age of majority in your jurisdiction, and able to form a binding contract to use the Site or make a purchase. If you create an account, you agree to provide accurate and complete information and to keep it up to date.

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activity that occurs under your account.
  • Notify us promptly of any unauthorised use of your account or any security concern.

2. Use of the Site

You agree to use the Site lawfully and not to:

  • Violate any applicable law or regulation, or infringe the rights of others.
  • Interfere with, disrupt, or attempt to gain unauthorised access to the Site or its systems.
  • Introduce malware, scrape at scale, or use the Site to transmit unlawful or harmful content.
  • Misrepresent your identity or use the Site on behalf of another without authorisation.

3. Products, Cultures & Intended Use

We supply mushroom cultures, cultivation supplies and accessories, educational courses, and consulting services. Our cultures and supplies are sold for lawful cultivation, research, and educational purposes. You are solely responsible for ensuring that your purchase, possession, and use of any product is legal in your location and that you follow safe handling practices. Educational and species content on the Site is provided for general information and is not professional, medical, or safety advice.

4. Orders & Confirmation

All orders and enquiries are offers to purchase and are subject to our acceptance and to product availability. We may confirm, decline, limit, or cancel any order — for example due to stock availability, pricing errors, suspected fraud, or restrictions on where a product can be shipped. A contract is formed only when we confirm your order. Where an order cannot be fulfilled, we will notify you and arrange a refund of any amount charged for the affected items.

5. Pricing & Payment

Prices are listed in Indian Rupees (INR) and, unless stated otherwise, are inclusive or exclusive of applicable taxes as indicated at checkout. {{PLACEHOLDER: TAX_GST_STATEMENT}} We may change prices at any time, but changes will not affect orders we have already confirmed. If a pricing or description error is discovered, we may cancel the affected order and refund you. Payment is due at the time specified during checkout and is processed by our payment partners.

6. Courses, Consulting & Digital Content

When you purchase a course or digital resource, we grant you a personal, non-transferable, non-exclusive licence to access it for your own learning. You may not share, resell, or redistribute course materials. Consulting and services are provided on the scope agreed with you. While we share our knowledge and best practices, we do not guarantee any particular yield, result, or commercial outcome from cultivation, courses, or consulting.

7. Intellectual Property

The Site and its content — including text, graphics, logos, images, course materials, and software — are owned by us or our licensors and are protected by intellectual-property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written consent, except as expressly permitted by these Terms.

8. Third-Party Links

The Site may contain links to third-party websites or services that we do not control. We are not responsible for their content, policies, or practices, and linking does not imply endorsement.

9. Disclaimers

The Site and our products are provided on an "as is" and "as available" basis, without warranties of any kind except those that cannot be excluded under applicable law. Living cultures are perishable biological products whose performance depends on handling, storage, and growing conditions outside our control once delivered. Information on the Site is provided for general educational purposes and should not be relied upon as professional advice.

10. Limitation of Liability

To the maximum extent permitted by law, LostGrain Labs and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from your use of the Site or products. Our total liability for any claim relating to the Site or a purchase will not exceed the amount you paid for the product or service giving rise to the claim. {{PLACEHOLDER: LIABILITY_CAP_DETAILS}} Nothing in these Terms excludes liability that cannot be excluded under applicable law.

11. Indemnification

You agree to indemnify and hold harmless LostGrain Labs and its team from any claims, damages, losses, or expenses arising out of your misuse of the Site or products, your violation of these Terms, or your violation of any law or the rights of a third party.

12. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles. You agree that the courts at {{PLACEHOLDER: JURISDICTION_CITY}}, India, will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, subject to any applicable consumer-protection rights you may have.

13. Related Policies

Your use of the Site is also subject to our Privacy Policy, Refund & Cancellation Policy, and Shipping Policy, which are incorporated into these Terms by reference.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Site after changes take effect constitutes acceptance of the updated Terms.

15. Contact Us

Questions about these Terms? Email us at {{PLACEHOLDER: CONTACT_EMAIL}} or visit our contact page.