Privacy Policy

Effective date: {{PLACEHOLDER: EFFECTIVE_DATE}} · Last updated: {{PLACEHOLDER: LAST_UPDATED}}

This Privacy Policy explains how LostGrain Labs("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit our website, create an account, place or enquire about an order, subscribe to our newsletter, or otherwise interact with us. By using our site, you agree to the practices described here.

1. Information We Collect

We collect the following categories of information:

• Account information — when you create an account, we collect details such as your name, email address, and (optionally) phone number, along with the credentials needed to authenticate you.
• Order and checkout information — when you place or enquire about an order, we collect your shipping and billing details, contact information, the items requested, and order history. Payment is processed by our payment partners; we do not store full card numbers on our servers.
• Newsletter and enquiries — if you subscribe to our newsletter or send us a message through a contact or enquiry form, we collect your email address and the contents of your message.
• Learning activity — if you enrol in a course, we record your progress and completion so you can resume where you left off.
• Automatically collected data — like most websites, we collect limited technical information such as your device type, browser, approximate location derived from your IP address, and pages viewed, to keep the site secure and improve it.

2. Cookies, Local Storage & Your Cart

We use essential cookies and your browser's local storage to keep you signed in, remember your theme preference, and hold the contents of your cart or enquiry basket between visits. This cart data is stored on your device and is necessary for the site to function. We do not require non-essential advertising cookies for the core shopping experience; any analytics we use is described below and, where required by law, subject to your consent.

3. How We Use Your Information

• To create and manage your account and authenticate your sign-in.
• To process, confirm, fulfil, ship, and provide support for your orders and enquiries.
• To deliver courses and consulting you have purchased and track your learning progress.
• To send transactional messages (order confirmations, dispatch and delivery updates).
• To send our newsletter and updates, where you have subscribed (you can opt out at any time).
• To respond to your questions and provide customer service.
• To secure the site, prevent fraud and abuse, and comply with our legal obligations.

4. How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business and provide our services, including with:

• Infrastructure and hosting providers— we use Google Firebase and Google Cloud services (authentication, database, file storage, and hosting) to operate the site and store your data securely. Your information is processed under Google's data-protection terms.
• Payment providers — to process payments securely. These providers handle your payment details under their own privacy and security standards.
• Shipping and delivery partners — to dispatch and deliver your orders and provide tracking.
• Email and communication providers — to send transactional and newsletter emails.
• Legal and safety — where required by law, regulation, legal process, or to protect the rights, property, or safety of our customers, the public, or us.

5. Data Retention

We keep your personal information for as long as your account is active or as needed to provide our services, and thereafter only as required to meet our legal, accounting, tax, and reporting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymise it. {{PLACEHOLDER: RETENTION_PERIOD_DETAILS}}

6. Data Security

We take reasonable technical and organisational measures to protect your information, including access controls, encryption in transit, and restricting internal access to those who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and to respond promptly to any incident.

7. Your Rights & Choices

You have control over your personal information:

• Access, export & deletion — you can review and update your details, export a copy of your data, and request deletion of your account directly from your profile settings.
• Order history — you can view your orders and their status anytime from your orders page.
• Newsletter — you can unsubscribe at any time using the link in any newsletter email.
• Corrections and questions — contact us using the details below to correct information or exercise any rights available to you under applicable Indian data-protection law.

8. Children's Privacy

Our site and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

9. Data Location

We operate from India and use cloud infrastructure that may process and store data in data centres located in India or other regions. Where information is transferred across borders, we take steps to ensure it remains protected consistent with this policy. {{PLACEHOLDER: DATA_HOSTING_REGIONS}}

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you. Your continued use of the site after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

Questions about this policy or your personal data? Email us at {{PLACEHOLDER: CONTACT_EMAIL}}, or write to us at {{PLACEHOLDER: REGISTERED_ADDRESS}}. You can also reach us through our contact page.